the natural health clinic
Studio231,Edinburgh Palette,151 London Road, Edinburgh,EH76AE
|Paul Reynolds BSc hons 07906 166 110 - Sue Matthews BSc hons 07746 890 048
This policy notice applies to;
When you supply your personal details to us they are stored and processed for the following reasons:
- We need to collect personal information about your health (including presenting complaint and personal/family health history) in order to provide you with the best possible treatment. We also keep notes of your progress updates in response to treatment. Your request for treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
- We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the Code of Professional Conduct of our professional organisations (Sue – FHT and Paul – British Acupuncture Council).
- We have a “Legitimate Interest” in collecting that information, because without it we are unable to do our jobs effectively and safely.
- We keep accident records for any patients or those who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
- In the event of an adverse incident occurring to any of our patients we report the matter to the relevant regulatory body and insurance company to enable the insurance company to deal with any potential claims.
- Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
- We may also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
- Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.
- We keep a permanent attendance register for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to either of our regulatory bodies; FHT or the British Acupuncture Council.
We have a legal obligation to retain your records for 10 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored:
We will never share your data with anyone
who does not need access without your written consent. Only the following
people/agencies will have access to your data:
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.